Welcome!

This document contains practical information to help you independently enjoy your vacation at Florenz Open Air Resort.

This document is part of the Accessible Hospitality Kit, which includes:

  • Housing Unit Directory
  • Resort Tactile Map
  • Neighborhood Tactile Map
  • Housing Unit Tactile Map
  • Menu of Monnalisa Restaurant and Berba Pizzeria Restaurant

 

We wish you a delightful stay at our facility!

 

USEFUL NUMBERS

Florenz Open Air Resort provides its guests with trained staff for welcoming everyone.

There will be:

  • A member of staff in charge of welcoming guests, who will explain all the Resort services available to you. They will provide you with the Accessible Hospitality Kit and explain its contents.
  • A member of staff who will provide you with Directions to navigate the Resort. You can arrange to explore the house and the Resort spaces with them, so you can move around independently during your stay.

 

For more information and needs of any kind, please contact Reception between 9:00 AM and 7:00 PM.

 

  • For support when using appliances, Gianfranco is the person to call! He can help you understand how to operate the appliances in the house (air conditioner, TV, microwave, dishwasher and others) also in case of malfunction or difficulty.
    • Phone number: +39 347 6854712, available from 9:00 AM to 6:00 PM.

 

SPECIAL SERVICES

Florenz Open Air Resort offers some special services for its visually impaired guests:

  • Home delivery: Call +39 0533 382199 for:
    • Ready meals (Berba and Monnalisa Restaurants, both lunch and dinner): order by 11:30 AM to arrange a delivery time.
    • Groceries (MARKET): place your order by 11:30 AM for same-day delivery.

 

  • ATM assistance: To arrange the time and other details, call or write to the RECEPTION.
  • Extra cleaning: This service can be arranged by calling or writing to the RECEPTION. This service entails additional costs.
  • Garbage collection for recycling: Guests are required to sort their waste (glass and cans, plastic, paper, organic, unsorted) using the different bins provided in the house, regardless of their colour, and can leave their full bags by the gate of their private courtyard.

 

GENERAL DESCRIPTION OF THE RESORT

  • Location: Viale Alpi Centrali, 199 44020, Lido degli Scacchi – Comacchio (Ferrara)
  • WI-FI: The entire Resort area is covered by a powerful WI-FI network.
    • Name: FLORENZ PC
    • Password: ask RECEPTION

 

SERVICES

in order of proximity from the neighbourhood

 

Welcome to your Tiziano Superior unit. This neighbourhood consists of twelve housing units, numbered from 401 to 412 and arranged in two parallel rows (NORTH row and SOUTH row). Each housing unit has a private entrance and courtyard, but parking lots are shared. Consider this as a starting point to reach services, following the routes hereby detailed.

 

POOL

  • [Resort tactile map: letter “P” in a square / background colour: light blue]
    • General info: The POOL has variable opening hours. Call RECEPTION for up-to-date information. The lifeguard is available to assist you. Ask at Reception for pool staff contacts. The Resort pool (39 x 82 feet) is available to guests every day and is monitored by highly qualified rescue personnel. A swimming cap is mandatory to access the pool. The pool has two sections: one with a depth of 1,5 feet reserved for younger guests who cannot yet swim, and one with a variable depth up to a maximum of 5 feet in the deepest part. The pool is equipped with a lift for the access needs of guests with physical disabilities.
    • Route: To reach the POOL, start from the parking lot and use the hedge on the right as a reference until you reach a drinking fountain. A few steps further and you’ll feel asphalt underfoot instead of gravel. Caution: you are about to cross the main road of the Resort, which is accessible to cars. There are no pedestrian crossings or sidewalks here, so watch out for moving cars. Once across the road, you will encounter the trunk of a tree or perhaps the parked car of the guests of unit 100E or 99E. Turn left and walk along the asphalt of the pedestrian path bordering the dirt of the pitches. Caution: once past the pitches, you need to cross a road open to traffic, walking along the border between asphalt and gravel, until you reach the tiled flooring of the public restroom building. At this point, to your right, you’ll find, in order: male restrooms with showers, baby restrooms, female restrooms with showers, a laundry room. Move a few meters to the left and continue along the building, you will encounter the handrail of a ramp that leads to the rear entrance of the pool. The door has a bell in the center. Ring it for assistance.

 

BERBA GARDEN BAR

  • [Resort tactile map: three horizontal lines / background colour: light green]
    • General Info: Berba Garden is open from June to August and is the perfect place for a morning cappuccino, a tasty ice cream snack in the afternoon, and a refreshing spritz in the evening. Hours may vary, so we recommend checking with Reception.
    • Route: To reach BERBA GARDEN BAR, start from the parking lot and proceed as if you were heading to the pool until you reach the handrail of the ramp leading to the rear entrance. Continue further and, on your right, you’ll find a long hedge of rosebay. After it ends, you will find an underpass. The distance from the parking lot fountain to the underpass is about 82 yards. Cross the underpass, paying attention to the vehicle barriers that keep cars from driving through. Once on the other side, you will end up on a road accessible to cars that you will quickly leave: turn left and, after a couple of yards, you’ll be on the pedestrian path. Locate now the first glass wall of the BERBA ARENA, and at the end of this, upon reaching a pillar, cross the pedestrian path, paying attention to bicycles riding through: you will find the front courtyard of the BAR. Continue straight ahead, minding the outdoor tables and three steps. The BAR doors remain open during service hours.

 

BERBA ARENA

  • [Resort tactile map: letter “A” in a square / background colour: light grey]
    • General Info: Shows and entertainment services may vary depending on the season. For updated information, we invite you to contact the RECEPTION.
    • Route: To reach BERBA ARENA, follow the directions for BERBA GARDEN BAR but, once you leave the underpass, turn immediately left, leaving the car-accessible road and entering the pedestrian area, and you’ll find the ARENA entrance a few yards away. Watch out for the bases of the pillars that obstruct the sidewalk and the heavy ashtrays. Alternatively, reach the underpass, but do not cross it: keep the building to your right, and walk about 16 yards until you find the rear door of the ARENA, open during events.

BERBA PIZZERIA RESTAURANT

  • [Resort tactile map: letter “Z” in a square / background colour: yellow]
    • General Info: Opening times and weekdays vary depending on the season. For updated information, we invite you to contact the RECEPTION.
    • Route: To reach BERBA PIZZERIA RESTAURANT, follow the directions for BERBA ARENA until you leave the underpass. You will end up on a road accessible to cars that you will quickly leave: turn left and, after a couple of yards, you’ll be on the pedestrian path. Continue along the building on the tiled sidewalk for 30 meters. Watch out for the bases of the pillars and the heavy ashtrays that obstruct the sidewalk. The road is pedestrianised but, due to bicycle traffic, we recommend staying on the sidewalk, to the left of the cobblestone strip. The BERBA PIZZERIA RESTAURANT offers a convenient home delivery service. For more information, see the SPECIAL SERVICES section. The restaurant menu is included in this Kit.

ATM

  • [Resort tactile map: “€” symbol in a square / background colour: yellow]
    • General Info: If you press “5” for at least 3 seconds before any operation, the ATM activates an accessible mode with large-print type and text-to-speech. By booking at the RECEPTION, you can arrange assistance for operations with Resort staff.
    • Route: The ATM is located between BERBA PIZZERIA RESTAURANT and the MARKET.

 

MARKET

  • [Resort tactile map: letter “M” in a square / background colour: yellow]
    • General Info: The MARKET is open every day from 8:00 AM to 12:30 PM and from 4:00 PM to 8:00 PM.
    • Route: To reach the MARKET, follow the directions to BERBA ARENA, but continue along the building on the tiled sidewalk for another 70 meters or so, almost to the end. You will pass, in order: BERBA ARENA, BAR BERBA GARDEN (to your right, across the street), BERBA PIZZERIA RESTAURANT, the ATM kiosk and the BABY ROOM. Watch out for the base of the pillars, the heavy ashtrays, and the tables that clutter the sidewalk. The road is pedestrianised but, due to bicycle traffic, we recommend staying on the sidewalk, to the left of the cobblestone strip. The MARKET offers a very convenient grocery delivery service. For more information, see the section: SPECIAL SERVICES.

 

RECEPTION

  • [Resort tactile map: a rectangular relief with a square-shaped gap / the rectangle is black, and the gap is bright red, like the surrounding circular highlight]

 

  • Route: To reach the RECEPTION, follow directions to the MARKET but, once you reach it, go past it and turn left around the corner of the building, leaving the pedestrian area. Continue along this wall until you find the first of the two entrances to the RECEPTION. Be mindful of the flower beds and small trees interrupting the sidewalk.

PUBLIC DOG AREA

  • [Resort tactile map: diagonally-striped texture / background colour: orange]
  • General Information: This fenced area is suitable to let four-legged guests off the leash. Dedicated waste bins are available here.
  • Route: To reach the PUBLIC DOG AREA, follow directions to the MARKET. From there on, cross the pedestrian street, minding a flower bed that acts as a traffic barrier. You are now on via Assisi: watch out as this road is accessible to cars and lacks a sidewalk. Proceed carefully along the right side of the road, next to a rosemary hedge. After about 16 yards, at the corner with a lamppost, you will find a path on the right leading to the entrance gate of the DOG AREA. The waste bin is located on the right.

ACCESSIBLE BEACH

  • [Resort tactile map: the beach entrance is located by the arrow to the right of the MONNALISA RESTAURANT / background colour: red]
  • General Information: The Resort has a wide and comfortable private beach where our guests can relax to the sound of the sea, participate in numerous entertainment activities, practice sports (beach volleyball, beach tennis, catamaran, sailing, canoeing), and enjoy a fun pedal boat ride. The shallow and gently sloping seabed and the typical fine sand of the Adriatic coast mean the beach is particularly suitable for families with children. The lifeguard service, with qualified personnel, is active from late May to early September and guarantees safety for the entire family, both in the accessible beach and in the free beach areas. Part of our beach is equipped with umbrellas and sun-beds: we recommend to reserve them in advance directly at the reception when booking accommodation. Upon reaching the beach, the lifeguard will take you to your numbered umbrella, informing you about sea conditions.
  • Route: To reach the BEACH, start from the parking lot and use the hedge on the right as a reference point until you reach a drinking fountain. A few steps further, and you’ll feel asphalt underfoot instead of gravel. Caution: you are about to cross the main road of the Resort, which is open to cars. There are no pedestrian crossings at this point, so watch out for moving vehicles. Once you have crossed the road, you will encounter a tree trunk or perhaps a parked car belonging to the guests of units 100E or 99E. Turn left and walk along the asphalt of the pedestrian lane bordering the camping pitches. Caution: after passing the pitches, you need to cross a road accessible to cars, treading the boundary between asphalt and gravel, until you reach the tiled pavement of the public restroom building. you’ll find, in order: male restrooms with showers, baby restrooms, female restrooms with showers, a laundry room. Move a few steps to the left and continue along the building until you find the handrail of a ramp leading to the rear entrance of the pool. Continuing, you will have a long rosebay hedge on your right, at the end of which you will find an underpass. The path from the parking fountain to the underpass is 82 yards. Cross the underpass, paying attention to the vehicle barriers that keep cars from driving through. Once on the other side, you will end up on a road accessible to cars: cross it diagonally, veering slightly to the right, to intercept a hedge interspersed with trees and a few posts. You are now on via Rimini, which you will need to walk the entire length of. Caution: via Rimini is open to traffic. After about 55 yards, you will find a low post with an emergency fire extinguisher box. Here, cross over to the left side of the road. Now proceed for another 82 yards, following the hedge on your left, even though it has some gaps. The hedge then turns into a low wooden embankment, at the end of which the road will open up onto of via Venezia. Here, cross the road diagonally to the right, watching out for cars. You will encounter one last stretch of road (pedestrianised), about 11 yards long, leading you to the gravel path that leads onto the beach.

MONNALISA RESTAURANT

  • [Resort tactile map: letter “R” in a square / background colour: yellow]
  • General Information: Opening hours and days vary depending on the season. For updated information, please contact the RECEPTION.
  • Route: To reach the MONNALISA Restaurant, start from the parking lot and follow the same path that would lead you to the beach, until you reach the wide opening of via Venezia. Here, instead of crossing the road diagonally to the right, do so cautiously to the left, until you find another hedge on the opposite side. Caution: there are no pedestrian crossings at this point, and the road is open to traffic. Now walk along the entire length of the hedge on your right, with occasional gaps marking the parking lots for the housing units, for about 87 yards. Pay attention to cars leaving the driveways. Finally, you will encounter a slight incline, marked by a change in pavement (first asphalt, now wood). Turn 45° to the right and proceed for five or six steps, and you will find yourself at the entrance to the Restaurant. Caution: there are several tables near the entrance. The MONNALISA Restaurant is also accessible from the beach by walking along the glass edge of the seaside terrace. There are two staircases leading to the terrace, each with five steps. The MONNALISA Restaurant offers a convenient home delivery service to its customers. For more information, see SPECIAL SERVICES. The restaurant menu is included in this Kit.

 

OTHER SERVICES

 

Florenz Open Air Resort offers its guests numerous exclusive services, including: EXCURSIONS to discover the territory, ENTERTAINMENT for the whole family, SPORTS FACILITIES within the Resort, with soccer, basketball, and volleyball courts, as well as – on the beach – beach volleyball and beach tennis courts, a BABY ROOM for the little ones aged 0 to 3 years, and a MINI-CLUB for children and teens. For updated information on these and other services, we invite you to contact the Reception.

 

REGULATIONS

 

Dear guest, we thank you for choosing our Resort to spend a few serene days; we would like to communicate the regulations and some useful information for your stay, and we hope you have a pleasant and enjoyable stay.

 

REGISTRATION

Upon arrival at the Resort, guests are required to show their identification documents for legal registration, declare the number of people in their party, and provide their vehicle’s license plate number. Any mistakes or changes must be communicated immediately.

CHECK-IN AND CHECK-OUT TIMES FOR HOLIDAY HOMES AND BUNGALOWS

Accommodations are available from 5:00 PM with payment upon arrival and must be vacated by 9:00 AM on the day of departure.

VEHICLE ENTRY AND EXIT TIMES

The gate is open for car access from 7:00 AM to 11:00 PM. Caravans and motorhomes can enter from 8:00 AM to 1:00 PM and from 3:00 PM to 10:00 PM.

ALLOCATION OF PITCHES

Upon arrival, the management will assign a pitch to the guest, which can accommodate 1 caravan or tent and 1 car. Any changes in location must be communicated and authorised by management. The caravan or tent and car must stay within the assigned space. It is strictly forbidden to damage plants, dig the ground, stretch cables at head height, or pour hot and dirty liquids. The use of grills is allowed as long as smoke or fire does not disturb neighbours or damage vegetation. The pitch must be vacated by 12:00 PM on the day of departure.

QUIET TIMES

During silence hours from 1:00 PM to 3:00 PM and from 11:00 PM to 7:00 AM, any noise that disturbs other campers is strictly prohibited.

VISITORS

Visitors are allowed in only with prior authorisation from management and must leave an ID at the Reception.

PETS

Dogs are allowed only if they are up-to-date with vaccinations and must always be kept on a leash. Dogs are not allowed on the beach except in the designated area, with the exception of guide dogs on duty.

SPEED LIMIT

For safety reasons, all motor vehicles within the campsite must not exceed 5 km/h.

THE BEACH

Lifeguard services are provided during the posted hours. When a red flag is hoisted on the central mast of the beach due to rough sea or strong currents, it is advisable not to enter the water.

BOATS AND WINDSURFERS

For safety reasons, boats and windsurfers must follow the designated or marked routes. Boats may only start their engines past the breakwaters. Windsurfers must keep at least 220 yards from the shore. Guests are asked not to leave boats on the beach overnight as they are not secured.

PEST CONTROL

During peak mosquito periods, treatments are carried out that are completely harmless to people. These treatments are announced one hour in advance via loudspeakers.

EXPULSION FROM THE CAMPSITE

The Resort staff are tasked with ensuring that no guest disturbs or causes problems for the peaceful coexistence of other guests. Management can remove anyone who does not adhere to these rules.

RESPONSIBILITY

Management assumes no responsibility for damages to people or property caused by weather events, natural disasters, epidemics, or any cause beyond its control. The use of sports facilities is at your own risk; each guest is responsible for damages caused to people or property; parents are responsible for damages caused by their children. The management is not responsible for theft or damage suffered by guests. Admission to the Resort implies acceptance of these conditions. Our staff is at your complete disposal for any issues; you can identify staff members who speak your language by the special badge worn on their chest. For assistance, please refer to our designated staff members at any time.

 

FIRE PREVENTION

“In accordance with D.M. 28/02/2014 – Technical Regulations for Fire Prevention for the Design and Operation of Outdoor Tourist Accommodation Structures (Campgrounds) with a capacity of over 400 people.”

Do not light fires (except for cooking equipment) inside the accommodation units. It is prohibited to use wood or charcoal barbecues near the housing units. All cooking devices (grills/stoves) must be kept at a proper distance from tarps and tents. The areas between the tents must be kept clean, tidy, and not used as storage for combustible or flammable materials. Do not light fires (except for cooking equipment) unless there are designated fire points. It is prohibited to park cars near the housing units; they must be parked at least 3 feet away. It is prohibited to transfer LPG from mobile containers or vehicles equipped with LPG tanks. In case of emergency, go to the nearest SOS column and report the emergency to the Reception, then follow the coloured path as shown on the map included in this brochure to the nearest assembly point.

GENERAL INFORMATION

FIRST AID

Near the Reception office, there is a medical office for emergencies. If a doctor or ambulance is needed, please notify management immediately.

ELECTRICITY

Each caravan or tent can connect to the Resort’s electricity using the designated hookups; a three-prong grounded cable is mandatory. The cost of electricity is included in the pitch fee.

DRINKING WATER

All water from the restrooms and sinks is drinkable and constantly monitored by health authorities.

SOLID WASTE

Guests are strongly encouraged to place solid waste in the designated black bags; these bags should be properly closed and placed in the designated bins, which are emptied daily. Glass, paper, and plastic should be collected in the appropriate containers in the recycling stations.

TOILETS AND SHOWERS

The Resort provides toilets and showers with hot water, which are cleaned and sanitised daily. All guests are expected to cooperate in keeping them clean as they would like to find them.

LAUNDRY SERVICE

Coin-operated washing machines and dryers are available in designated areas. Detergent is not included.

DISH WASHING, LAUNDRY, FISH CLEANING

All campers must wash dishes, laundry, or fish at the designated sinks, which are clearly marked.

TOBACCO

A tobacconist is available in the supermarket.

BICYCLE SERVICE

Bicycle rentals are available; please contact the reception directly. An ID is required.

ENTERTAINMENT

To make our guests’ stay more enjoyable, from late May to September, we organise daytime and evening entertainment. This includes games for children and adults, sports competitions, dance evenings with modern and folk music, circus shows, etc. The entertainment program is posted on noticeboards at various points throughout the Resort.